Resolution Journal https://blog.resolutioncorp.com.br/ Technology and applied behavioural research, for people who run small companies. en-us What People Remember Is Not What Happenedhttps://blog.resolutioncorp.com.br/the-peak-end-rule/https://blog.resolutioncorp.com.br/the-peak-end-rule/Tue, 19 Jan 2027 09:00:00 +0000The peak-end rule and duration neglect: the original experiments, the 2022 meta-analysis, the quiet caveat inside it, and how to apply it without manipulating anyone. Who Should Make the First Offerhttps://blog.resolutioncorp.com.br/who-should-make-the-first-offer/https://blog.resolutioncorp.com.br/who-should-make-the-first-offer/Tue, 12 Jan 2027 09:00:00 +0000What the experiments actually show about first offers, the two conditions under which moving first backfires, and the documented technique that cancels the other side's anchor. Who Is Liable When Your Chatbot Lies to a Customerhttps://blog.resolutioncorp.com.br/who-is-liable-when-your-chatbot-lies/https://blog.resolutioncorp.com.br/who-is-liable-when-your-chatbot-lies/Tue, 05 Jan 2027 09:00:00 +0000The Air Canada tribunal decision, the prompt-injection incidents, what the 2025 to 2026 statutes actually cover, and the guardrails that matter before you deploy an agent. Passkeys, and the Recovery Problem Nobody Advertiseshttps://blog.resolutioncorp.com.br/passkeys-for-small-companies/https://blog.resolutioncorp.com.br/passkeys-for-small-companies/Tue, 22 Dec 2026 09:00:00 +0000What the FIDO adoption figures say, who produced them, why account recovery is the weak link, and a staged rollout for a company with no IT department. Charisma Is a Set of Tactics, Not a Temperamenthttps://blog.resolutioncorp.com.br/charisma-is-tactics/https://blog.resolutioncorp.com.br/charisma-is-tactics/Tue, 15 Dec 2026 09:00:00 +0000The twelve charismatic leadership tactics, the experiment behind them, the authors' own warning about overuse, and the inverted-U result: too much charisma is rated as less effective. Where to Sit in a Meeting, According to the Actual Researchhttps://blog.resolutioncorp.com.br/where-to-sit-in-a-meeting/https://blog.resolutioncorp.com.br/where-to-sit-in-a-meeting/Tue, 08 Dec 2026 09:00:00 +0000The Steinzor effect, head-of-table leadership emergence, what table shape does to persuasion, and the full record of the power-posing replication failure. The End of the Seat: What Usage Pricing Does to Your Billhttps://blog.resolutioncorp.com.br/the-end-of-the-seat/https://blog.resolutioncorp.com.br/the-end-of-the-seat/Tue, 01 Dec 2026 09:00:00 +0000Who pays more and who pays less when the model changes, why usage-based is not a synonym for cheaper, the counter-trend nobody reports, and six clauses to put in the contract. Shadow AI: The Tools Your Team Already Useshttps://blog.resolutioncorp.com.br/shadow-ai/https://blog.resolutioncorp.com.br/shadow-ai/Tue, 24 Nov 2026 09:00:00 +0000Adoption data, what the terms of service actually say about free versus business accounts, the Samsung case, and why banning unapproved AI makes the problem invisible rather than smaller. When the Meeting Is Recorded by Defaulthttps://blog.resolutioncorp.com.br/meetings-recorded-by-default/https://blog.resolutioncorp.com.br/meetings-recorded-by-default/Tue, 17 Nov 2026 09:00:00 +0000What changes in behaviour when transcription becomes the default, what changes in liability, and a six-point policy that matters more than which tool you pick. The Subscription Audithttps://blog.resolutioncorp.com.br/the-subscription-audit/https://blog.resolutioncorp.com.br/the-subscription-audit/Tue, 10 Nov 2026 09:00:00 +0000A four-step audit, the four categories every stack falls into, the five places the money hides, and the argument for a quarterly spreadsheet over a spend-management tool. The Yes That Never Happenshttps://blog.resolutioncorp.com.br/the-yes-that-never-happens/https://blog.resolutioncorp.com.br/the-yes-that-never-happens/Tue, 03 Nov 2026 09:00:00 +0000Why agreement does not predict action, the three mechanisms that dissolve intention, and how to anchor a request to a situation instead of to someone's memory. Reading the Room When There Is No Roomhttps://blog.resolutioncorp.com.br/reading-the-room-on-video/https://blog.resolutioncorp.com.br/reading-the-room-on-video/Tue, 27 Oct 2026 09:00:00 +0000Network latency reads as hesitation, gaze direction is lens geometry, framing is a choice. What video removes, what it adds, the three channels that survive, and when to change medium. The Coding Assistant Paradox: Faster to Use, Slower on the Clockhttps://blog.resolutioncorp.com.br/coding-assistant-paradox/https://blog.resolutioncorp.com.br/coding-assistant-paradox/Tue, 20 Oct 2026 09:00:00 +0000Where coding assistants genuinely win, where they cost more than they save, why perceived speed diverges from measured time, and a cheap protocol for measuring it in your own work. Rapport Is Not Mimicry: The Chameleon Effect and Where It Breakshttps://blog.resolutioncorp.com.br/rapport-is-not-mimicry/https://blog.resolutioncorp.com.br/rapport-is-not-mimicry/Tue, 13 Oct 2026 09:00:00 +0000The chameleon effect is real and the technique built on it is fragile. Why deliberate mirroring fails, why rapport is not an opening phase, and the three things that hold up at minute thirty. The Eye Contact Myth: Liars Look You in the Eyehttps://blog.resolutioncorp.com.br/eye-contact-myth/https://blog.resolutioncorp.com.br/eye-contact-myth/Tue, 06 Oct 2026 09:00:00 +0000Gaze aversion is the most widely believed cue to deception and one of the weakest. The meta-analytic evidence, the NLP eye-direction claim that was tested and failed, and where the intuition comes from. Your Competitor Is a Spreadsheethttps://blog.resolutioncorp.com.br/the-spreadsheet-is-the-competitor/https://blog.resolutioncorp.com.br/the-spreadsheet-is-the-competitor/Tue, 29 Sep 2026 09:00:00 +0000Why the spreadsheet wins, what it is genuinely better at, and the only three conditions under which replacing it is worth a customer's disruption. The Database Is the Backend: Multi-Tenant Isolation Without a Serverhttps://blog.resolutioncorp.com.br/the-database-is-the-backend/https://blog.resolutioncorp.com.br/the-database-is-the-backend/Tue, 22 Sep 2026 09:00:00 +0000How row-level security replaces an application layer for multi-tenant SaaS, what it cannot do, and the failure modes worth knowing before you rely on it. Supabase vs. Firebase When You Are the Whole Engineering Teamhttps://blog.resolutioncorp.com.br/supabase-vs-firebase/https://blog.resolutioncorp.com.br/supabase-vs-firebase/Tue, 15 Sep 2026 09:00:00 +0000A comparison framed around exit cost rather than feature count: relational versus document, where authorization lives, and which failure modes bite a solo maintainer. Reading a Room You Are Not Inhttps://blog.resolutioncorp.com.br/reading-written-signals/https://blog.resolutioncorp.com.br/reading-written-signals/Tue, 08 Sep 2026 09:00:00 +0000In text, only latency and length survive as signals. How to read them, why threading matters, and the specific way written communication misleads you. Thin Slices: What a Four-Minute Judgment Actually Predictshttps://blog.resolutioncorp.com.br/thin-slices-and-hiring/https://blog.resolutioncorp.com.br/thin-slices-and-hiring/Tue, 01 Sep 2026 09:00:00 +0000Thin-slice judgments are accurate for warmth and delivery and poor for competence and reliability. What that means for interviews, and what outperforms the interview entirely. Silence Is the Cheapest Question You Will Ever Askhttps://blog.resolutioncorp.com.br/silence-as-a-question/https://blog.resolutioncorp.com.br/silence-as-a-question/Tue, 25 Aug 2026 09:00:00 +0000Why leading questions destroy information, what the investigative interviewing literature found, and how to use silence without turning a conversation into an interrogation. The Four Signals That Show Up Before Someone Says Nohttps://blog.resolutioncorp.com.br/signals-before-no/https://blog.resolutioncorp.com.br/signals-before-no/Tue, 18 Aug 2026 09:00:00 +0000Disengagement precedes refusal and is easier to read than deception. Four observable changes, why they are more reliable than deception cues, and what to do inside that window. The 93% Myth: What Mehrabian Actually Measuredhttps://blog.resolutioncorp.com.br/the-93-percent-myth/https://blog.resolutioncorp.com.br/the-93-percent-myth/Tue, 11 Aug 2026 09:00:00 +0000Where the 7-38-55 rule came from, what the original studies actually tested, why the generalisation fails on arithmetic alone, and what to replace it with. When Your Software's User Stops Being Humanhttps://blog.resolutioncorp.com.br/software-with-no-human-user/https://blog.resolutioncorp.com.br/software-with-no-human-user/Tue, 11 Aug 2026 09:00:00 +0000Agents do not get persuaded by a good interface. What changes for small software companies when the operator of the product is no longer the person with the goal. Baseline First: Why Body Language Means Nothing Without Contexthttps://blog.resolutioncorp.com.br/baseline-first/https://blog.resolutioncorp.com.br/baseline-first/Tue, 11 Aug 2026 09:00:00 +0000The most-cited meta-analysis puts human deception detection near chance. Here is why gesture dictionaries fail, what replaces them, and the false positive the method itself introduces. Single-File Architecture: Four Products in Production, Zero Build Stephttps://blog.resolutioncorp.com.br/single-file-architecture/https://blog.resolutioncorp.com.br/single-file-architecture/Tue, 11 Aug 2026 09:00:00 +0000Four production apps, no npm, no bundler, no build step. An honest account of single-file architecture: what it eliminates, what it costs, and where the crossover point is.