Journal / Technology
Analysis of the tools, architectures and protocols small companies actually run on — argued from production data.
An airline argued its chatbot was a separate legal entity responsible for its own actions. It lost. What that means before you deploy an agent.
The passwordless numbers are good and they come from people who sell authentication. The part left out is account recovery, which is where every deployment breaks.
Pricing is moving from per-seat to per-use and per-outcome. Written for the people paying the bill: who pays more, who pays less, and six clauses worth having.
Most people using AI at work brought it themselves, on a personal account, into a product that trains on what they paste. What the terms actually say, and why banning fails.
Transcription inverted the default: meetings are on the record unless someone objects. What that changes in behaviour, in liability, and what to decide first.
Nobody decides to spend what they spend on software. A four-step audit, the four categories every stack falls into, and where the money hides.
Developers report feeling substantially faster with AI assistance. One controlled trial measured the opposite. Where the tools win, where they charge you later, and how to measure it.
Small business software loses to a file someone already understands. What the spreadsheet is genuinely better at, and the only three places it fails.
Row-level security replaces the application layer for multi-tenant SaaS. What makes it safe, the three ways we have seen it fail, and what it cannot do.
The feature table is not the decision. Three questions that actually decide it for a one-person team, ending with what leaving costs.
Agents are not persuaded by a good interface. When the operator of your product is no longer the party with the goal, value moves to schema, authorization and reversibility.
Four production apps as single HTML files: no npm, no bundler, no build step. What the architecture eliminates, what it costs, and the four conditions under which we would abandon it.